Staff turnover and ill-equipped staff can be crippling to your business. Not only is the loss of intellectual property significant when a fully trained staff member leaves, but there is, of course, a fiscal impact in hiring and retraining effective staff members that some reports have as high as $70,000 per person. Recently one of our clients attributed a reduction of at least 70% in their staff turnover to the Smart-Train process and the work we have been doing with them. That represents a significant saving to a company’s bottom line.
We have been implementing the SMART-TRAIN Process for over 30 years here in New Zealand and around the world helping some great companies to maintain their prosperity through high quality trained staff.
With Smart-Train, training is not considered an event, rather it is a process that starts with a Personal Profile that clearly identifies a staff member’s strengths and weaknesses. Once a personal profile has been completed, the training process begins with workshops tailored to the trainee's key needs. Training can be carried out online and we also run coaching sessions and seminars to instil key concepts and build on key attributes and skills. Once the training has been completed, the key needs are reassessed to ensure the trainee has modified their behaviours. Follow through then flows to ensure new behaviours have become new habits.
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Find out how healthy your sales skills are. This measures your ability to deal with critical phases of the sales process, from demonstrating products through to asking for the order.
Are you leading your business and your people – or are you following along with events as they happen? Use our Leadership skills evaluation profile to discover specific areas that you can improve on so that you can get others to do what you want them to do – because they want to do it. This will take you through key elements that leaders must understand in order to gain the willing co-operation of their people.
Are people skills holding your business back? Discover your strengths and weaknesses in Personal Interaction and find out how to work with others to get the job done smarter.
Are you Exceeding Customer Expectations, both in your manner, process, and culture? If you don’t look after your customers, someone else will! Our Customer Service evaluation profile will help you understand the areas of improvement needed to keep customers long term. Gaining referral business and repeat business are additional benefits from continually Exceeding Customer Expectations.
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