ST Process REV2Staff turnover and ill-equipped staff can be crippling to your business. Not only is the loss of intellectual property significant when a fully trained staff member leaves, but there is, of course, a fiscal impact in hiring and retraining effective staff members that some reports have as high as $70,000 per person. Recently one of our clients attributed a reduction of at least 70% in their staff turnover to the Smart-Train process and the work we have been doing with them. That represents a significant saving to a company’s bottom line.

We have been implementing the SMART-TRAIN Process for over 30 years here in New Zealand and around the world helping some great companies to maintain their prosperity through high quality trained staff. 

With Smart-Train, training is not considered an event, rather it is a process that starts with a Personal Profile that clearly identifies a staff member’s strengths and weaknesses. Once a personal profile has been completed, the training process begins with workshops tailored to the trainee's key needs. Training can be carried out online and we also run coaching sessions and seminars to instil key concepts and build on key attributes and skills. Once the training has been completed, the key needs are reassessed to ensure the trainee has modified their behaviours. Follow through then flows to ensure new behaviours have become new habits.

Click the diagram to play the video.

Discover what Andrew Crawford, Head of Medium Enterprise sales at Kordia, says about our work. 

Richard Carver, Managing Director at Jennian Homes, says about our work.


HOW HEALTHY ARE YOUR SALES SKILLS?

Find out how healthy your sales skills are. This measures your ability to deal with critical phases of the sales process, from demonstrating products through to asking for the order.

GET YOUR SALES PROFILE


ARE YOU A GREAT LEADER?

Are you leading your business and your people – or are you following along with events as they happen? Use our Leadership skills evaluation profile to discover specific areas that you can improve on so that you can get others to do what you want them to do – because they want to do it. This will take you through key elements that leaders must understand in order to gain the willing co-operation of their people.

GET YOUR LEADERSHIP PROFILE


HOW GOOD ARE YOUR PEOPLE SKILLS?

Are people skills holding your business back? Discover your strengths and weaknesses in Personal Interaction and find out how to work with others to get the job done smarter.

GET YOUR INTERPERSONAL SKILLS PROFILE


DO YOU EXCEED CUSTOMER EXPECTATIONS?

Are you Exceeding Customer Expectations, both in your manner, process, and culture? If you don’t look after your customers, someone else will! Our Customer Service evaluation profile will help you understand the areas of improvement needed to keep customers long term. Gaining referral business and repeat business are additional benefits from continually Exceeding Customer Expectations.

GET YOUR CUSTOMER SERVICE PROFILE

 

NZTE

Many of our courses are registered under the NZTE Capability Voucher Scheme and you may be eligible for funding up to 50% of the cost up to a maximum of $5,000. Please click the button below to register your company. 

REGISTER HERE

THE SMART-TRAIN DIFFERENCE

We introduce you to the key concept of Symptoms-based coaching, and provide you with access and skills so you can effectively coach your people (and yourself) through a continuous improvement process.

EFFECTIVE TRAINING IS ONLY A CLICK AWAY!

On-Line interactive video-based refresher materials, plus our on-line profiling system helps you to get the training you really need, when you need it.

ON-LINE PROFILING SYSTEM

How good are you at selling? What's your Social Style, and how can you use that knowledge to advantage? What is your Work Preference Profile? Your Mental Alertness score?
Check out our online Profiles & Evaluations to find out more.

CONTINUOUS IMPROVEMENT PROCESS

Don't waste time and money on expensive one-time training sessions, when you can get the Smart-Train system of continuous improvement.


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Contact

13/14 Airborne Road

Albany,

Auckland

0632 N.Z.

+64 9 414 4190

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