Diagnostic Profiles

Smart-Train Profiling Tools

Long ago we recognised that the key to ensuring the right training is delivered to the right people is to ensure that we first assess to what’s needed for the company as a whole.  Then we profile the key people; Identifying what their strengths are, and what can be further developed for them individually and as part of the team to ensure they are all working to their best ability for the overall objectives.

We searched high and low for a comprehensive set of appropriate tools to use for this, and then found it was actually most efficient and effective to create our own in association with our Fortune Group liaisons.   Rod Large, our founder, has a post graduate degree in behavioural studies having trained with Dr David Merrill, one of the acknowledged pioneers in the science of behavioural analysis.

We have four areas of focus and expertise in this area:

 

Identification of Characteristic Behaviour Pattern

This data allows management to identify the normal characteristic behaviour style of the individual and to relate this to the particular job requirement.  This knowledge can greatly improve an individual’s on-the-job performance.

 

Communication Skills

Showing a person’s breadth of knowledge in words, their meaning and ability to communicate at different levels of society.

 

Social Intelligence

Indicating a person’s ability to relate to other people and their flexibility in this regard.

 

Success Drive and Motivation

A person’s drive is measured accurately on a grid, showing the degree of inner motivation possessed by the individual.  This can be a critical area when considering an individual for career development or job selection.

The Smart Train Analysis can be prepared singularly for existing staff and management personnel, to provide valuable feedback for career planning and personal development.

A composite of data prepared for a group of employees can provide a complete evaluation of that specific structure to dramatically improve the effectiveness of the individual and the group as a whole.

We also review the candidate’s Mental Alertness Profile

This is a test on time limit and shows the aptitude a person has to absorb new knowledge and his/her ability to handle problems with varying degrees of complexity.

This aptitude dimension allow management to readily observe the person’s capacity to absorb training, allowing more effective planning of resources to guarantee improved communication and greater utilisation of manpower.

In addition to the basic outline of character, aptitude, behaviour, and overall drive vs motivators, we can apply our profiling tools to the following areas:

Skills, Sales, Leadership, Customer Services and Lean Productivity

Skill Analysis

 

Sales Skills

This measures your ability to deal with critical phases of the sales process, from demonstrating products through to asking for the order.

 

Leadership Skills

Our Leadership skills evaluation profile helps discover specific areas that you can improve on so that you can get others to do what you want them to do – because they want to do it.  This will take you through key elements that leaders must understand in order to gain the willing co-operation of their people.

 

People Skills

This profile will discover your strengths and weaknesses in Personal Interaction and find out how to work with others to get the job done smarter.

 

Exceed Customer Expectations

Our customer service evaluation profile will help you understand the areas of improvement needed to keep customers long term. Gaining referral business and repeat business are additional benefits from continually Exceeding Customer Expectations.

 

LEAN Productivity

Will clearly identify the level of understanding to ensure business processes are lean and effective.

The input for the profile takes approximately three hours to complete and a written report is reviewed by the client and a Smart Train Director either by telephone or in person.

If this is extended into a corporate profile, Smart Train provides a group summary for management development, recruiting, training need analysis and design of corporate strategies.

HOW HEALTHY ARE YOUR SALES SKILLS?

Find out how healthy your sales skills are.

This measures your ability to deal with critical phases of the sales process, from demonstrating products through to asking for the order.

Get Your Sales Profile

HOW GOOD ARE YOUR PEOPLE SKILLS?

Are people skills holding your business back?

Discover your strengths and weaknesses in Personal Interaction and find out how to work with others to get the job done smarter.

Get Your Interpersonal Skills Profile

ARE YOU A GREAT LEADER?

 Use our Leadership skills evaluation profile to discover specific areas that you can improve on so that you can get others to do what you want them to do – because they want to do it. This will take you through key elements that leaders must understand in order to gain the willing co-operation of their people.

Get Your Leadership Profile

DO YOU EXCEED CUSTOMER EXPECTATIONS?

Our Customer Service evaluation profile will help you understand the areas of improvement needed to keep customers long term. Gaining referral business and repeat business are additional benefits from continually Exceeding Customer Expectations.

Get Your Customer Services Profile

THE SMART-TRAIN DIFFERENCE

We introduce you to the key concept of Symptoms-based coaching, and provide you with access and skills so you can effectively coach your people (and yourself) through a continuous improvement process.

EFFECTIVE TRAINING IS ONLY A CLICK AWAY!

On-Line interactive video-based refresher materials, plus our on-line profiling system helps you to get the training you really need, when you need it.

ON-LINE PROFILING SYSTEM

How good are you at selling? What's your Social Style, and how can you use that knowledge to advantage? What is your Work Preference Profile? Your Mental Alertness score? 
Check out our online Profiles & Evaluations to find out more.

CONTINUOUS IMPROVEMENT PROCESS

Don't waste time and money on expensive one-time training sessions, when you can get the Smart-Train system of continuous improvement.